We want you to be satisfied with your purchase, and we understand that sometimes things just don’t work out. We try our best to describe our products accurately on our website, and we ask that you pay close attention to specifications and sizing prior to ordering to help us reduce the expense and environmental impact of returns.
We are happy to offer an exchange or credit note for any item that is in sellable condition and in its original packaging, within 7 days of receipt of goods. Food and apothecary items must be factory sealed.
For sanitary reasons, we cannot accept returns on brushes, apothecary products or cushions.
In order to initiate a return, please send a photo of the unopened item to firstname.lastname@example.org along with your order number, which can be found on your order confirmation or shipping confirmation email.
Return shipping is the customer’s responsibility. Please package your item carefully when returning it to us. Any product not received in sellable condition will not be refunded.
Original shipping fees are non-refundable unless the product is determined to be defective.
Gift cards and seasonal items are final sale and are not eligible for return or exchange.
Occasionally, despite our best efforts to package your items with care, parcels may be damaged in transit. If this happens and the product inside is affected, we ask that you please contact us immediately with photos of both the outer shipping box/mailer and the damaged product.
Defective or Inaccurate Items
If you have reason to believe a product you purchased is defective, or if you were sent the wrong product, please reach out to us as soon as possible after receiving it by sending a photo of the affected item(s) to email@example.com. We will work with you to determine the cause of the problem and if a replacement is needed, then we will arrange for a pre-paid return label to be sent to you.